Shipping
Items that are available and in stock will be so indicated during the checkout process. If a product is not in stock when you place your order, we will provide you our best estimate of when the product will be available. The availability information shown on our web site and provided by our sales staff is the most up-to-date information we have, but this information does not represent a guarantee or promise of availability.
Once your order has been processed, you will receive an e-mail confirmation detailing your Sales Order Reference Number e.g. WEB12345. With this number, you can check the status of your order on-line by going to the My Account section of our on-line shop. (Data is updated at the end of each evening).
Shipping Methods
We currently offer shipping via UPS (United Parcel Service). All available options will be shown at the "basket" stage during the checkout process.
Your order will be despatched directly from our UK warehouse. Cost for shipping will be shown when checking out. If you are ordering items that are not in stock, please be sure to indicate if you would like available items to ship to you (partial shipment).
If you have an account number with UPS and you would like us to bill the shipping directly to that carrier in order to make payment easier for you, please be sure to provide your UPS Account Number in the appropriate field when checking out or creating your account.
Ship Times
Orders placed for in-stock items by 12:30pm GMT (Greenwich Mean Time) typically ship the same day as the order is received, unless credit issues prevent order processing. Estimated ship dates for export orders are advised by email after complete order review and approval.
Shipping Charges & Services
PLEASE NOTE: shipping charge quoted on this site are only applicable to orders placed online via this platform.
Shipping charges are calculated during checkout. If you are using your own carrier/freight forwarder, please note we now charge a flat fee for this. Please ensure you add your carrier account number to be charged.
Taxes
Goods delivered to United Kingdom, Isle of Man, Guernsey or Jersey:
VAT will be applied to your order at the rate of 20%.
European Union
If you provide a tax reference number relating to the delivery address, no VAT will be applied to your order as the supply of goods or services are exempt and subject to reverse charge procedure (European Directive 2006/112/EC).
If you DO NOT provide a tax reference number relating to the delivery address, then VAT will be applied to your order at the rate of 20%.
Rest of the world.
No VAT will be applied to the order.
Our VAT Number
GB 620 0439 89
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International Customers
For orders shipping to international locations you will be required to complete an export compliance questionnaire, this will be emailed to you during the order confirmation stage. Your order will then be reviewed for export compliance and you will be notified by email when approved.
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