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Shipping & Tax

Shipping

Items that are available and in stock will be so indicated during the checkout process. If a product is not in stock when you place your order, we will provide you our best estimate of when the product will be available. The availability information shown on our web site and provided by our sales staff is the most up-to-date information we have, but this information does not represent a guarantee or promise of availability.

Once your order has been processed, you will receive an e-mail confirmation detailing your Sales Order Reference Number e.g. WEB12345. With this number, you can check the status of your order on-line by going to the My Account section of our on-line shop. (Data is updated at the end of each evening).

Shipping Methods

We currently offer shipping via UPS (United Parcel Service). All available options will be shown at the "basket" stage during the checkout process.

Your order will be despatched directly from our UK warehouse. Cost for shipping will be shown when checking out. If you are ordering items that are not in stock, please be sure to indicate if you would like available items to ship to you (partial shipment).

If you have an account number with UPS and you would like us to bill the shipping directly to that carrier in order to make payment easier for you, please be sure to provide your UPS Account Number in the appropriate field when checking out or creating your account.

Ship Times

Orders placed for in-stock items by 16:30pm GMT (Greenwich Mean Time) typically ship the same day as the order is received, unless credit issues prevent order processing. Estimated ship dates for export orders are advised by email after complete order review and approval.

Shipping Charges & Services
PLEASE NOTE: shipping charge quoted on this site are only applicable to orders placed online via this platform.

The following flat-rate shipping charges apply, unless you provide us with your UPS account number during the checkout process:

 Country  Service  Charge GBP  Charge EUR  Charge USD
 Austria   UPS 1-3 Business Days   17.00   20.00   20.00 
 Belgium   UPS 1-3 Business Days   17.00   20.00   20.00 
 Bulgaria   UPS 2-4 Business Days   22.00   26.00   26.00 
 Croatia   UPS 1-3 Business Days   22.00   26.00   26.00 
 Cyprus   UPS 1-2 Business Days   62.00   75.00   75.00 
 Czech Republic   UPS 1-3 Business Days   17.00   20.00   20.00 
 Denmark   UPS 1-3 Business Days   17.00   20.00   20.00 
 Estonia   UPS 1-2 Business Days   22.00   26.00   26.00 
 Finland   UPS 1-3 Business Days   17.00   20.00   20.00 
 France   UPS 1-3 Business Days   17.00   20.00   20.00 
 Germany   UPS 1-2 Business Days   17.00   20.00   20.00 
 Greece   UPS 2-4 Business Days   22.00   26.00   26.00 
 Hungary   UPS 2-4 Business Days   22.00   26.00   26.00 
 Ireland   UPS 2-3 Business Days   27.00   32.00   32.00 
 Italy   UPS 2-5 Business Days   22.00   26.00   26.00 
 Latvia   UPS 2-4 Business Days   22.00   26.00   26.00 
 Lithuania   UPS 2-4 Business Days   22.00   26.00   26.00 
 Luxembourg   UPS 1-3 Business Days   17.00   20.00   20.00 
 Malta   UPS 2-3 Business Days   62.00   75.00   75.00 
 Monaco   UPS 2-4 Business Days   22.00   26.00   26.00 
 Netherlands   UPS 1-3 Business Days   17.00   20.00   20.00 
 Norway   UPS 4-5 Business Days   40.00   48.00   48.00 
 Poland   UPS 1-3 Business Days   17.00   20.00   20.00 
 Portugal   UPS 1-3 Business Days   22.00   26.00   26.00 
 Romania   UPS 2-4 Business Days   22.00   26.00   26.00 
 San Marino   UPS 3-4 Business Days   22.00   26.00   26.00 
 Slovakia   UPS 1-3 Business Days   22.00   26.00   26.00 
 Slovenia   UPS 1-3 Business Days   22.00   26.00   26.00 
 Spain   UPS 1-3 Business Days   22.00   26.00   26.00 
 Sweden   UPS 1-3 Business Days   17.00   20.00   20.00 
 Switzerland   UPS 2-3 Business Days   40.00   48.00   48.00 
 United Kingdom   UPS 1-2 Business Days   15.00   18.00   18.00 
 United Kingdom   UPS Next Business Day (Order before 2:30pm, In stock items only)   35.00   42.00   42.00 

For international delivery locations (outside the EU), shipping charges will be calculated at the point of checkout.

Taxes

Goods delivered to United Kingdom, Isle of Man, Guernsey or Jersey:
VAT will be applied to your order at the rate of 20%.

European Union
If you provide a tax reference number relating to the delivery address, no VAT will be applied to your order as the supply of goods or services are exempt and subject to reverse charge procedure (European Directive 2006/112/EC).

If you DO NOT provide a tax reference number relating to the delivery address, then VAT will be applied to your order at the rate of 20%.

Rest of the world.
No VAT will be applied to the order.

Our VAT Number
GB 620 0439 89

 Country  Code  VAT Format  No. of Digits  Notes
 Austria  AT  U99999999  9   
 Belgium  BE  0999999999  10   
 Bulgaria  BG  999999999
 9999999999		  9 or 10   
 Cyprus  CY  99999999L  9  
 Czech Republic  CZ  99999999
 999999999
 9999999999		  8, 9 or 10   
 Denmark  DK  99999999  8   
 Estonia  EE  999999999  9   
 Finland  FI  99999999  8   
 France  FR  99999999999
 X9999999999
 9X999999999
 XX999999999		  11  X is a letter
 Germany  DE  999999999  9  Umsatzsteur
 Identifikationsnummer
 Greece  EL  999999999  9   
 Hungary  HU  99999999  8   
 Ireland  IE  9999999X
 9X99999X		  8  X is a letter
 Italy  IT  99999999999  11   
 Lithunia  LT  999999999
 999999999999		  9 or 12   
 Luxembourg  LU  99999999  8   
 Malta  MT  99999999  8   
 Netherlands  NL  999999999B99  12  10th digit always a B
 Poland  PL  9999999999  10   
 Portugal  PT  999999999  9   
 Romania  RO  999999999
 9999999999		  9 or 10   
 Spain  ES  X99999999
 99999999X
 X9999999X		  9  X is a letter
 Sweden  SE  999999999999  12   
 Slovenia  SI  99999999  8   
 Slovakia  SK  9999999999  10   


International Customers

For orders shipping to international locations you will be required to complete an export compliance questionnaire, this will be emailed to you during the order confirmation stage. Your order will then be reviewed for export compliance and you will be notified by email when approved.



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